The Data Behind a Deposit and a Bet
What do we actually keep? Three groups. First, the details you type at sign-up: your name, mobile number, date of birth and the password you set. Second, activity data — the bKash, Nagad or Rocket reference number on a deposit, the amount, the game or cricket
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market you opened, and the IP address and device model behind the session. Third, the records our team needs to answer you when something looks off: chat logs, support emails and the verification screenshots you send. We never ask for your wallet PIN — not your
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bKash PIN, not your Nagad PIN — and no member of our staff will request one in a message. If someone does, pause and reach support through the channel listed on this page. How long does it stay? Account and transaction records are kept while your
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account is open, and for the period afterwards that payment partners and tax rules require. Marketing preferences sit apart from that record, so you can switch them off and still keep your account running. Which rules apply to you depends on your local law and the
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eligible regions we accept from. Where a regulator, a court order or a payment partner asks for a record we hold, we hand over only what that request covers. Everything else stays with us, and we do not sell account lists to anyone.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.